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Emergency contact numbers
This page provides a comprehensive directory of national services offering psychological support through various means such as phone, online chat, or other internet resources. These helplines are accessible to those experiencing anxiety, in need of someone to talk to, or seeking immediate support.
Psychological support
Croix-Rouge écoute (association)
Psychological support for anyone in need of someone to talk to (loneliness, depression, violence, addictions…), by trained volunteers, anonymous and free service 0 800 858 858 (Monday to Friday 9 am – 7 pm, Saturday and Sunday 12 pm – 6 pm)
SOS Amitié (association)
Listening to distressed individuals and their loved ones, by trained volunteers, anonymous and free service 09 72 39 40 50 (7 days a week, 24 hours a day)
01 46 21 46 46 in English (7 days a week, 3 PM – 11 PM)
par tchat (7j/7 13h-03h du matin)
SOS crise (association Les transmetteurs)
Listening and guidance to obtain assistance for anyone feeling worried or anxious, by retired health, social, or education professionals and volunteers. Free and anonymous service, only first name and postal code are required.
0800 19 00 00 (7 days a week, 9 am – 7 pm)
ENFANTS, ADOS, JEUNES ADULTES
Allo Ecoute Ado (Pep 43)
Listening by psychologists, for adolescents and young adults aged 10 to 25, confidential and free service 06 12 20 34 71 (Monday to Friday 5 pm – 8 pm, call back available)
Etudiante ou étudiant en souffrance (SPS, société Pros Consulte)
Anonymous and free listening by psychologists for students concerned about an uncertain future, loneliness, isolation, and precariousness.
0 805 23 23 36 or through the Asso SPS app (7 days a week, 24 hours a day)
Les Funambules Falret (Oeuvre Falret)
Free listening and support for individuals aged 7 to 25 living with a family member with mental health disorders 01 84 79 74 60 (Monday, Wednesday, Thursday 2 pm – 7 pm)
Or schedule a phone appointment by email at LesFunambules@oeuvre-falret.asso.fr
Le 3018, numéro national pour les jeunes victimes de violence numérique (e-Enfance)
Anonymous listening service for adolescents, parents, and their children regarding: online harassment and social media, dangerous contacts, identity theft, video game addiction. Free service provided by psychologists, lawyers, or digital specialists. It has the ability to intervene through an expedited reporting process to request the removal of illegal content or accounts.
3018 (Monday to Friday 9 am – 8 pm, Saturday 9 am – 6 pm)
Le 3020, non au harcèlement à l’école et en cours (Ecole des parents)
Anonymous listening for children, middle school and high school students, their families, or professionals who are experiencing or are aware of a bullying situation at school. Free service provided by psychologists and education professionals. This service has the ability to alert the bullying contact person at the relevant academic institution to contact the parents.
3020 (Monday to Friday 9 am – 8 pm, Saturday 9 am – 6 pm)
Nightline (association)
Listening service for students by trained volunteer students. Free, anonymous, and confidential service, available in French or English, currently limited to certain cities and regions:
- Lille 03 74 21 11 11 (7 days a week, 9 pm – 2:30 am)
- Lyon 04 85 30 00 10 (7 days a week, 9 pm – 2:30 am)
- Paris 01 88 32 12 32 (7 days a week, 9 pm – 2:30 am)
- Pays de la Loire, Angers, Le Mans, Nantes 02 52 60 11 12 (7 days a week, 9 pm – 2:30 am)
- Saclay 01 85 40 20 10 (7 days a week, 9 pm – 2:30 am)
- Toulouse 05 82 95 10 11 (7 days a week, 9 pm – 2:30 am)
Phare enfants-parents (association)
Listening service for children and adolescents in distress, as well as their parents, support for parents grieving due to suicide. Anonymous and free service provided by trained volunteers, a psychologist, and a family therapist.
Phone: 01 43 46 00 62 (Monday to Friday 10 am – 5 pm) Email: cavaoupas@phare.org
SENIORS
Solitud’Ecoute (Petits frères des pauvres association)
For individuals over 50 years old experiencing isolation or distress, anonymous and free listening service.
Phone: 0 800 47 47 88 (7 days a week, 3 pm – 8 pm)
Soutien psychologique par thème
Avec nos proches (association)
Listening service for individuals caring for a loved one who is vulnerable due to illness, disability, or age. Provided by trained volunteers, it is anonymous and free.
Phone: 01 84 72 94 72 (7 days a week, 8 am – 10 pm)
Brind’Ecoute (association La Pause brindille)
Listening service for young people aged 13 to 25 who are living alongside a family member, friend, partner, or loved one with a disability, addiction, or physical or mental illness. Provided by young caregivers who are in a similar situation and supervised by professionals. Confidential and free service, with the option for anonymity if requested.
Phone: 06 03 42 22 04 (Tuesday 5 pm – 10 pm, Wednesday 2 pm – 6 pm, Friday 6:30 pm – 11:30 pm) Email: ecoute@lapausebrindille.org
Allo Alzheimer (association créée par la mutuelle AG2R La Mondiale)
Listening service for caregivers of individuals affected by Alzheimer’s disease, provided by trained volunteer listeners. This service is free.
Phone: 0970 818 806 (7 days a week, 8 pm – 10 pm)
Association François Giraud contre le cancer, pour les personnes sourdes (association)
Listening and support in French Sign Language for deaf individuals affected by cancer, provided by volunteers trained by the League Against Cancer. This service is confidential and free.
Platform via video (webcam) or chat (Monday 9 am – 11 am), or schedule an appointment by email at contact@association francoisgiraud.fr
La ligue contre le cancer (association)
Listening and support for individuals affected by cancer, provided by psychologists. This service is anonymous and free.
Phone: 0 800 940 939, then press 1 (Monday to Friday 9 am – 7 pm)
Platform available via video (webcam) or chat (Monday 9 am – 11 am), or schedule an appointment by email at contact@association francoisgiraud.fr
Plateforme téléphonique Information COVID-19 et orientation vers une ligne de soutien psychologique (Gouvernement)
Assistance for individuals experiencing psychological distress during the epidemic, free service.
Phone: 0 800 130 000 (7 days a week, 24 hours a day)
Croix-Rouge écoute les détenus (association)
Anonymous and free listening for inmates who wish to talk about the anxieties related to incarceration or their problems, provided by trained volunteers.
From a telephone booth within a correctional facility, dial 99# then 111 and A (Monday to Friday 10 am – 10 pm, Saturday 12 pm – 6 pm)
SOS Détenus (association Arapej)
Listening, legal, and social information in response to the needs of inmates, their families, and professionals. Anonymous and free service provided by trained volunteers and legal experts.
From a phone point within a correctional facility: 0800 870 745 (Monday to Friday 9 am – 6 pm) For families: 01 43 72 98 41 (Monday to Friday 9 am – 5 pm)
Empreintes, accompagner le deuil (association)
Free listening service for grieving individuals, provided by trained volunteers.
Phone: 01 42 38 08 08 (Monday to Friday 10 am – 1 pm and 2:30 pm – 5:30 pm, Tuesday until 7:30 pm)
End of Life, Let’s Talk About It? National Center for Palliative Care and End of Life (Ministry of Health)
Listening and support for individuals facing difficult situations for themselves or their loved ones at the end of life, as well as for healthcare professionals. This service is free.
01 53 72 33 04 (lundi au vendredi 10h-13h et 14h-17h)
Support line for people with disabilities (Secretary of State for People with Disabilities)
Seeking solutions for any person with disabilities who no longer has support or care due to the health crisis, and for any family caregiver in need of respite, by a person coordinating services in their department. This service is free.
Phone: 0 800 360 360 (Monday to Friday)
Allo grands-parents (association Ecole des grands parents européens)
Listening and support for grandparents experiencing tensions or conflicts in family relationships, provided by volunteer psychologists, marriage and family counselors, or doctors. Anonymous and free service.
Phone: 01 45 44 34 93 (Monday, Tuesday, Thursday, Friday 10 am – 3 pm)
Hépatites info service (SIS association)
Answers to questions related to hepatitis, anonymous and free service.
Phone: 0 800 845 800 (7 days a week, 8 am – 11 pm)
Contact (union d’associations)
Listening service for individuals questioning their sexual orientation or gender identity, as well as their loved ones, provided by trained volunteers. This service is anonymous and free.
Phone: 0 805 69 64 64 (Monday to Thursday 5 pm – 9 pm, Friday 3 pm – 8 pm, Saturday 1:30 pm – 3:30 pm)
Le Refuge (fondation)
Support and guidance for young LGBTQ+ individuals aged 14 to 25 who are victims of homophobia or transphobia and facing family estrangement, provided by trained volunteers and a specialized educator. This service is free.
Phone or text: 06 31 59 69 50 (7 days a week, 24 hours a day)
Ligne Azur (SIS association)
Support and information for anyone questioning their sexual orientation or gender identity, as well as for victims or witnesses of homophobia or transphobia, provided by listening professionals. Toll-free number.
Phone: 01 41 83 42 81 (7 days a week, 8 am – 11 pm)
SOS Homophobie (association)
Listening service for individuals who are victims of or witnesses to lesbophobic, gayophobic, biphobic, or transphobic acts or discrimination, provided by trained volunteers. This service is anonymous and free.
Phone: 01 48 06 42 41 (Monday to Friday 6 pm – 10 pm, Saturday 2 pm – 4 pm, Sunday 6 pm – 8 pm)
If you are a teenager, you can send your questions by email to cestcommeca@sos-homophobie.org.
Allo Ecoute Parents (Pep 43)
Listening service by psychologists for parents of teenagers, free and confidential.
Phone: 06 01 18 40 36 (Monday to Friday 1 pm – 3 pm)
Allo Parents bébé (association Enfance et partage)
Early childhood professionals are available to listen to parents of children under three years old, providing an anonymous and free service.
Phone: 0 800 00 3456 (Monday to Friday 10 am – 1 pm and 2 pm – 6 pm)
Allo Parents en crise (association Ecole des parents)
Psychologists, educators, and family mediators are available to listen to anxious or overwhelmed parents, offering an anonymous and free service.
Phone: 0 805 382 300 (Monday to Friday 10 am – 1 pm and 2 pm – 8 pm, Saturday 10 am – 1 pm)
Allo parlons d’enfants (association Ar Roc’h)
Childhood and adolescence professionals, along with volunteers, are available to respond to families or professionals, offering an anonymous and free service.
Phone: 02 99 55 22 22 (Monday to Friday 10 am – 5 pm)
Écoute infos familles (fondation catholique Apprentis d’Auteuil)
Enfants disparus (Droit d’enfance)
Listening and support for parents of missing children, toll-free number.
Phone: 116 000 (7 days a week, 24 hours a day)
Psy santé parents, le fil des Pâtes au beurre (association Les pâtes au beurre)
Listening and support for parents of children of all ages by psychologists, psychomotor therapists, and psychiatrists. Anonymous and free service provided by an association that also offers meeting places where cooking together is part of the experience.
Phone: 02 40 16 90 50 (Monday 9 am – 11 am, Friday 12 pm – 2 pm)
SOS prema (association)
Support for parents facing prematurity or the hospitalization of their newborn, provided for free by other parents who have experienced a similar situation, as well as a pediatric nurse, a pediatrician, and on Fridays, a psychologist.
Phone: 0 800 96 60 60 (Monday, Tuesday, Thursday 10 am – 12 pm and 2 pm – 4 pm, Wednesday 10 am – 12 pm, Friday 9 am – 12 pm and 1 pm – 4 pm)
Service écoute de France Parkinson (association)
Listening and support for individuals affected by Parkinson’s disease and their loved ones, provided by trained volunteer listeners. This service is free.
Phone: 01 43 43 43 15 (Monday to Friday 9:30 am – 12:30 pm) or email at soutien@franceparkinson.fr
Ligne d’écoute psychologique de l’Afsep (Association française des sclérosés en plaque)
Listening and support for individuals affected by multiple sclerosis and their loved ones, provided by two psychologists. This service is anonymous and free.
Phone: 0 805 691 379 (Monday, Tuesday 6 pm – 8 pm, Wednesday, Thursday, Friday 6 pm – 7 pm, Saturday, Sunday 1 pm – 2 pm)
Sexualités, contraception, IVG (association Le planning familial, avec le ministère de la Santé)
Listening and information on sexuality, contraception, voluntary termination of pregnancy, and violence, provided by trained professional listeners. This service is anonymous and free.
Phone: 0 800 08 11 11 (Monday to Saturday 9 am – 8 pm, for the French Antilles Monday to Friday 9 am – 5 pm, for the Indian Ocean Monday to Friday 8 am – 6 pm)
Sida info service (SIS, association)
Answers to questions related to HIV/AIDS, anonymous and free service.
Phone: 0 800 840 800 (7 days a week, 8 am – 11 pm)
From abroad: 00 33 1 41 83 42 77
Allo-suicide (association Lueur d’espoir)
Anonymous and free listening for individuals in severe psychological distress or facing suicide, as well as their loved ones, provided by trained volunteers.
Phone: 04 22 53 74 59 (7 days a week, 8 pm – 11 pm)
Le 3114, numéro national de prévention du suicide (Ministère de la Santé, coordination par le CHU de Lille)
Confidential and free listening for individuals with suicidal thoughts, those concerned about a loved one, those grieving due to suicide, and healthcare professionals in need of specialized advice, provided by healthcare professionals trained in suicide prevention.
Phone: 3114 (7 days a week, 24 hours a day)
SOS Suicide Phénix (associations)
Anonymous and free listening for individuals in severe psychological distress or facing suicide, as well as their loved ones, provided by trained volunteers.
Phone: 01 40 44 46 45 (7 days a week, 1 pm – 11 pm)
SOS help (non profit organisation)
English-language emotional support line for the international community in France, free and anonymous service, by trained volunteers
01 46 21 46 46 (7/7 3PM-11PM)
Suicide Ecoute (association)
Anonymous and free listening for individuals in severe psychological distress or facing suicide, as well as their loved ones, provided by trained volunteers.
Phone: 01 45 39 40 00 (7 days a week, 24 hours a day)
Femmes Sourdes Citoyennes et Solidaires (association)
Listening, guidance, and legal advice for deaf and hard of hearing women who are victims of violence in French Sign Language, free service.
Via Skype at account fscs75 (Monday to Friday 10 am – 12 pm, 2 pm – 6 pm, and 9 pm – 11 pm, Saturday and Sunday 9 pm – 11 pm)
J’arrête d’être violent (Fnacav, fédération d’associations)
Listening and support for individuals struggling with their own violence and perpetrators of violence within their couple or family, free and confidential service.
Phone: 08 019 019 11 (Monday to Saturday 9:30 am – 7:30 pm)
Stop maltraitance Stop conflit (Association Enfance et partage)
For discussing situations of mistreatment: Listening and support for victims and their families by trained volunteers, anonymous and free service.
Phone: 0 800 05 1234 (Monday to Friday 10 am – 6 pm)
Violences Femmes Info (Fédération nationale Solidarité Femmes, associations)
Anonymous listening for women who are victims of violence, their loved ones, and concerned professionals, provided by professional listeners. This service is free.
Phone: 39 19 (7 days a week, 24 hours a day)
Viols Femmes Informations (Association Collectif féministe contre le viol)
Anonymous listening for women who are victims of rape or sexual assault, their supportive loved ones, and professionals, provided by trained listeners. This service is free.
Phone: 0 800 05 95 95 (Monday to Friday 10 am – 7 pm)
Psychiatric and Neurodevelopmental Disorders
Autisme info Service
Listening and guidance for individuals with autism, their loved ones, and professionals working with them, free service.
Phone: 0 800 71 40 40 (Monday to Friday 9 am – 1 pm + Tuesday 6 pm – 8 pm)
Alcool Info Service (Santé publique France)
Information, support, advice, and guidance for individuals struggling with alcohol and their loved ones, anonymous and free service.
Phone: 0 980 980 930 (7 days a week, 8 am – 2 am)
Alcooliques Anonymes (association)
Listening and support for individuals struggling with alcohol, provided by abstinent volunteers from Alcoholics Anonymous. This service is anonymous and free.
Phone: 09 69 39 40 20 (7 days a week, 24 hours a day)
Drogue info service (Santé publique France)
Information, support, advice, and guidance for individuals struggling with drug use and their loved ones, anonymous and free service.
Phone: 0 800 23 13 13 (7 days a week, 8 am – 2 am)
Écoute Cannabis (Santé publique France)
Information, support, advice, and guidance for individuals struggling with drug use and their loved ones, anonymous and free service.
Phone: 0 980 980 940 (7 days a week, 8 am – 2 am)
Institut du jeu excessif (entrepreneur individuel)
Listening, support, and guidance for individuals struggling with gambling and their loved ones, provided by a former gambler, Pierre Perret, with a University Diploma (DU) in “Addictive Practices” from the Faculty of Medicine in Saint-Etienne. His other paid activity as a trainer allows him to offer this listening service for free. The service is anonymous.
Phone: 09 72 98 96 06 (7 days a week, 24 hours a day; you will be called back if unavailable)
Joueurs Info Service (Santé publique France)
Information, support, advice, and guidance for individuals struggling with their gambling habits, including casinos, sports or horse betting, lottery, or scratch games, as well as for their loved ones. This service is anonymous and free.
Phone: 0 974 75 13 13 (7 days a week, 8 am – 2 am)
Tabac info service (Santé publique France)
Information, advice, and assistance for quitting smoking, as well as personalized online coaching service, anonymous and free.
Phone: 39 89 (Monday to Saturday 10 am – 6 pm)
Argos2001 (association)
Listening and assistance for individuals living with bipolar disorders and their loved ones, provided for free by volunteers from the association that includes patients and their loved ones.
Phone: 01 46 28 01 03 (Monday, Tuesday, Thursday, Friday 10 am – 1 pm, Wednesday 6 pm – 8 pm)
France dépression (association)
Please see the description below in the ‘Depressive Disorders’ section
Anorexie boulimie info écoute (Fédération Française Anorexie Boulimie)
Information and listening service for patients, loved ones, and professionals dealing with eating disorders, anonymous service provided by psychologists, members of family and user associations, or doctors on certain days.
Phone number at 0.06 euros per minute: 0 810 037 037 (Monday, Tuesday, Thursday, Friday 4 pm – 6 pm)
Enfine, écoute et entraide autour des troubles du comportement alimentaire (association)
Listening and information for individuals affected by anorexia, bulimia, binge eating, or their loved ones, provided by trained volunteers. Confidential and free service, with the option for anonymity.
Phone: 01 40 72 64 44 (Tuesday, Thursday 8 pm – 10 pm) or submit a question to a psychologist via email at SOS@enfine.com
France dépression (association)
Listening and assistance for individuals living with depressive or bipolar disorders and their loved ones, provided by volunteers from the association comprising patients and former patients. This service is free.
Phone: 07 84 96 88 28 (Monday to Friday 9 am – 12 pm and 2 pm – 8 pm, Saturday 2 pm – 8 pm, Sunday 2 pm – 8 pm)
Écoute Famille Unafam (Union nationale de familles et amis de personnes malades et/ou handicapées psychiques)
Information, guidance, and psychological support for individuals dealing with a loved one’s mental health disorder, provided by psychologists. This service is anonymous and free.
Phone: 01 42 63 03 03 (Monday to Thursday 9 am – 1 pm and 2 pm – 6 pm, Friday 9 am – 1 pm and 2 pm – 5 pm)
Les Funambules Falret (association)
Listening and advice for children and young people aged 7 to 25 whose relative (sibling, parent, etc.) is affected by a mental health disorder. This service is free.
Phone: 01 84 79 74 60 (Monday 5 pm – 8 pm, Tuesday 10 am – 1 pm, Wednesday 5 pm – 8 pm, Friday 10 am – 1 pm) or schedule a phone appointment via email at LesFunambules@oeuvre-falret.asso.fr
Schizo ? Oui ! (association)
Information, guidance, and psychological support by and for individuals affected by schizophrenia, whether patients or loved ones. This service is free and anonymous if requested.
Phone: 01 45 89 49 44 (Monday, Wednesday, and Friday 2:30 pm – 6 pm)